Refunds & Policy

Refunds (if applicable)

We do not offer refunds.

Cancelations will be reviewed on a case by case basis- though generally speaking, there are no refunds, exchanges, or cancelations.

Orders canceled afte24 hours will be charged a processing/cancellation fee of $15 plus a 3% transaction fee charged by Shopify.

Occasionally, an order is unable to be processed, or needs to be cancelled due to an incorrect custom size or unverified address, I will notify you to fix that, and if we can not contact you, then your order will be canceled and will be subject to a 3% transaction fee.

Refunds will also be reviewed on a case-by-case basis. If you are approved, then your refund (less a processing fee) will be processed, and a credit will automatically be applied to your credit card or original method of payment.

•Refunds will not be given for client selecting wrong size, It is the client's responsibility to order correct size, PRETTYGONG Shop is not responsible for selection chosen.
•Refunds will not be issued to customers who are not willing to wait the full processing time. Customers are encouraged to read our terms and conditions prior to placing an order, as the terms and conditions are agreed upon when the order is placed.
•Returned orders will not be refunded as every item is custom and unable to be resold.
•Custom, Sale, Sizing Kit and Rush Order items will not be refunded.
•Shipping costs are non-refundable.

Any orders placed through Hellolifeyoo.com confirms the Shipping, Refund and Return Policy has been acknowledged and accepted.